DELETE FROM INSIDE THE APP

1. Open FireWatch Pro and sign in.
2. Go to Settings.
3. Choose Delete Account and confirm.

Deletion takes effect immediately. You will be signed out and will no longer be able to sign in with that address.

IF YOU CANNOT SIGN IN

Email support@firewatchpro.watch from the address on the account, with the subject “Delete my account”. We will confirm your identity and complete the deletion for you within 30 days, and email you when it is done.

WHAT IS DELETED

• Your name
• Your email address
• Your phone number
• Your job title and profile details
• Your registered devices and push notification tokens
• Your contact details on any property you managed — the property remains, but is marked as having no active manager

Your account is deactivated and can no longer be used to sign in.

WHAT IS KEPT, AND WHY

Fire watch check-in and shift records are not deleted. A fire watch is a safety compliance record: it may be relied on by a property owner, a fire department, an insurer or a court long after the person who performed the patrol has moved on. Deleting it on request would let the record of a missed patrol be erased by the person who missed it.

Those records are kept, but they are no longer linked to your name, email or phone number. Invoices and other financial records are likewise retained where we are required to keep them.

ONE THING THAT WILL STOP DELETION

If you have an active fire watch in progress, the app will refuse to delete your account until that watch is completed or reassigned. A fire watch left without a responsible person is a life-safety gap, not a paperwork problem. Finish or hand off the watch, then delete — or contact support and we will help reassign it.

QUESTIONS

Email support@firewatchpro.watch.