These Terms of Service and End User License Agreement (the "Agreement") are a contract between you and Firewatch Pros, LLC, a Texas limited liability company ("FireWatch Pro," "we," "us," or "our"), and govern your use of the firewatchpro.watch website, the FireWatch Pro mobile applications for iPhone and Android, and every related service (together, the "Service").

By creating an account, tapping "I agree," or using the Service, you accept this Agreement. If you are using the Service on behalf of a company, property owner, management company, or fire department, you confirm that you have authority to bind that organization, and "you" includes that organization.

1. What FireWatch Pro is, and what it is not

FireWatch Pro is software and record-keeping. We provide access to an application in which fire-watch personnel log their patrols by scanning checkpoint tags, and we store, time-stamp, and report those records. We also send alerts by text message, phone call, email, and push notification when a scheduled check-in is missed.

We do not perform fire watches. We do not employ, train, supervise, schedule, or dispatch the people who walk the building. We do not inspect properties, and we do not decide whether a fire watch is required, adequate, or complete.

We do not certify compliance. Whether a fire watch satisfies NFPA standards, the local fire code, an insurance requirement, or an order from the authority having jurisdiction (the "AHJ") is determined by the property owner, the contractor performing the watch, and the AHJ, never by FireWatch Pro. A record in FireWatch Pro shows what was scanned, where, and when. It does not show that a building was safe.

FireWatch Pro is not a life-safety device. It is not a fire alarm, smoke detector, sprinkler system, monitoring service, or emergency dispatch service, and it does not replace any of them. In an emergency, call 911.

2. Who is responsible for what

Property owners and managers are responsible for deciding when a fire watch is required, for providing accurate property and building information, for keeping their fire-protection systems maintained, and for meeting every requirement of the AHJ and applicable codes.

Contracting companies and their personnel are responsible for actually performing the fire watch: walking every round, scanning every checkpoint, responding to alerts, and keeping the property safe while a system is impaired. A missed scan in FireWatch Pro means a missed scan; it is the contractor's duty to make sure rounds happen.

Fire departments receive read-only visibility into fire watches in their jurisdiction as a courtesy. Nothing in the Service replaces the fire department's own inspection, enforcement, or record-keeping obligations. Access for fire personnel is free.

Every user is responsible for the accuracy of the information they enter and for the security of their login.

3. Your license to use the Service

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the FireWatch Pro applications on devices you own or control, and to use the Service, solely for your organization's fire-watch operations and in accordance with this Agreement. On Apple devices, this license is also limited by the Usage Rules in the Apple Media Services Terms and Conditions.

You may not:

• copy, modify, resell, sublicense, rent, or redistribute the Service or any part of it;
• reverse-engineer, decompile, or attempt to extract the source code of the applications, except where the law expressly allows it;
• falsify, back-date, or alter a check-in, scan, or patrol record, or help anyone else do so;
• clone, copy, or reprogram a FireWatch Pro checkpoint tag, or spoof GPS or NFC verification;
• share your login, or use another person's login;
• use the Service to break any law, or to harass, threaten, or harm anyone;
• interfere with the Service, probe its security, or place unreasonable load on it.

The Service, its software, designs, checkpoint tag formats, and trademarks belong to Firewatch Pros, LLC or its licensors. This Agreement gives you a license, not ownership.

4. Accounts and organizations

You must be at least 18 and provide accurate information to create an account. The person who creates a company or property in FireWatch Pro is that organization's administrator and may invite, manage, and remove its users. Each organization is responsible for the acts of everyone using the Service under its account. Keep your password private; tell us at support@firewatchpro.watch immediately if you believe an account has been compromised.

5. Fees and billing

Use of the Service by contracting companies and by properties that perform their own fire watch is billed at the rate shown in the Service at the time the watch is performed (currently $5.00 per tech-hour of patrolled time), measured by the Service's own records. Each watch is invoiced once, when it ends, for all of its hours. The organization that runs the watch is the one billed: the contracting company when there is one, otherwise the property. Our billing rate may change with at least 30 days' notice.

Pricing tiers for contracting companies. A contracting company's rate is set by its tech-hours in each calendar month: under 400 tech-hours, Preferred Contractor, $5.00; 400 to 1,000 tech-hours, Executive Contractor, $4.00; over 1,000 tech-hours, Executive Platinum Contractor, $3.00 per tech-hour. A tier reached in one month applies from the first day of the next month, and each invoice is billed at the tier in effect on the day it is issued. During a company's first year, which begins on November 1, 2026 or the day the company signed up, whichever is later, a tier once reached is kept for the rest of that year; after that, the tier follows each month's hours. Properties that perform their own fire watch are billed at $5.00 per tech-hour, unless a different rate is agreed in writing.

Each invoice is emailed to your billing contact and is due 60 days from the invoice date. A contracting company that turns on autopay is charged automatically, on each invoice's due date, to the card it saved, and we email a reminder 3 days before. Otherwise invoices are paid by card, bank account or bank transfer. Amounts unpaid 30 days after they are due may accrue interest at 1.5% per month, or the maximum rate the law allows, whichever is less. You are responsible for any sales or use taxes.

If your account is past due, we may decline new fire-watch assignments and tag orders, and withhold compliance report exports, until the balance is paid. We will never interrupt an active fire watch for non-payment. Fees are non-refundable except where the law requires otherwise.

Access for fire departments is free. There are no in-app purchases; nothing is billed through Apple or Google.

6. Records, data, and privacy

Fire-watch records (scans, timestamps, locations, alerts, calls, texts, and escalation events) are created by your use of the Service and belong to the organizations they concern. Because they may be needed by fire departments, insurers, courts, and regulators, records cannot be edited or deleted by users, and we retain them for at least seven years after the watch ends, including after an account is closed. We may share records with the fire department covering the property, with the property owner and the contractor for that watch, and as required by law.

We use location data to verify that a scan happened on site, and we send operational text messages and phone calls as described in Section 8. Our Privacy Policy explains what we collect and how we protect it, and is part of this Agreement.

7. Availability

We work hard to keep the Service running, but it depends on cellular and internet coverage, phone hardware, NFC and GPS radios, app stores, and third-party providers we do not control. The Service may be unavailable, delayed, or inaccurate at times. Check-in alerts can be delayed or not delivered. The Service is an aid to a fire watch, not a substitute for one. A contractor must continue patrolling whether or not the app is working, and a property must have a plan that does not depend on our alerts.

8. Text messages and phone calls

FireWatch Pro sends text messages and automated voice calls for fire-watch operations: missed check-in alerts, shift reminders, assignment notices, and escalation to supervisors and on-call contacts. By providing your phone number you consent to these communications. Message frequency varies with your assignments and alert conditions; message and data rates may apply.

Reply STOP to any message to opt out, or HELP for help. You can also email support@firewatchpro.watch.

Opting out stops the app from reaching you. If you are on an active fire watch, missed check-ins will escalate to your supervisor and on-call contacts instead, and you remain responsible for completing your rounds.

9. No warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, that alerts will be delivered, or that use of the Service will satisfy any code, standard, insurer, or authority having jurisdiction. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

10. Limitation of liability

To the fullest extent permitted by law, Firewatch Pros, LLC and its members, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business, or for any fire, property damage, personal injury, or death, arising out of or related to the Service, a fire watch logged in the Service, a missed or delayed alert, or the performance or non-performance of any contractor, property, or fire department, however caused and under any theory of liability.

Our total liability for all claims relating to the Service will not exceed the fees you paid us in the twelve months before the event giving rise to the claim, or one hundred dollars ($100) if you paid nothing. Some jurisdictions limit these exclusions, in which case our liability is limited to the smallest amount the law allows.

11. Indemnification

You will defend, indemnify, and hold harmless Firewatch Pros, LLC and its members and employees from any claim, loss, or expense (including reasonable attorneys' fees) arising from: your fire-watch operations or your failure to perform them; a fire, injury, or damage at a property you own, manage, or watch; information you enter into the Service; or your violation of this Agreement or the law.

12. Suspension and termination

You may stop using the Service at any time and may delete your account from Account Settings in the app or at firewatchpro.watch/DeleteAccount. We may suspend or terminate access for violation of this Agreement, non-payment, or conduct that puts people or the Service at risk. Fire-watch records survive termination as described in Section 6. Sections 1, 2, 5 (for amounts owed), 6, and 9 through 15 survive termination.

13. Disputes

This Agreement is governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Before filing any claim, you agree to email support@firewatchpro.watch with a description of the dispute and give us 30 days to resolve it. Any claim that is not resolved will be brought only in the state or federal courts located in Tarrant County, Texas, and you consent to their jurisdiction. Each party waives the right to a jury trial and to participate in a class action, to the extent the law permits. Any claim must be filed within one year after it arises.

14. Apple-specific terms

If you use the FireWatch Pro app on an Apple device, the following also apply:

• This Agreement is between you and Firewatch Pros, LLC only, not Apple. Apple is not responsible for the app or its content.
• Firewatch Pros, LLC, not Apple, is solely responsible for the app, its maintenance and support, any warranty, and any product, IP, or legal claims relating to it, including claims that the app fails to conform to a legal or regulatory requirement.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price (which is $0). Apple has no other warranty obligation.
• You represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms (for example, your wireless carrier's) when using the app.
• Apple and its subsidiaries are third-party beneficiaries of this Agreement and may enforce it against you.

15. General

This Agreement, with the Privacy Policy, is the entire agreement between you and Firewatch Pros, LLC about the Service. If any part is found unenforceable, the rest remains in effect. We may update this Agreement; we will post the new date above and notify you in the app or by email of material changes, and continued use after that is acceptance. You may not assign this Agreement without our consent. Our failure to enforce a term is not a waiver of it.

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